Given the incredible speed at which things are changing around us due to the COVID-19 virus, we understand that you may have a lot of questions about our operations and what we are doing to keep our customers and our movers safe. We want you to know that our top priority is your safety, as well as the safety of the movers who work with us, and we are taking proactive measures to provide extra support in these uncertain times.
Here are answers to some of the most common questions people have been asking over the past few days.
Can moving companies move buyers into a property and move sellers out of a property?
The Washington Mover’s Conference (the statewide trade association for moving and storage companies) has received information from the Governor’s office that moving companies are permitted to operate when needed to ensure that people remain in housing, that contracts are fulfilled, or that vulnerable individuals are removed from danger. All moving work must be conducted with the fewest employees possible and follow social distancing and sanitation measures.
We’ll continue to provide our services with the same level of quality and commitment to care that we always have, as long as it’s deemed safe. We’re also operating with additional caution to keep our customers and teams safe.
Should you need to reschedule your move due to illness or COVID-19-related issues, or if you have any questions or concerns, please call us at (509) 531-2800.
How are you keeping your movers safe?
All movers have been familiarized with the hygiene and social-distancing practices outlined by the WHO and CDC. Additionally, we are following CDC guidance to avoid large gatherings of more than 10 people. Outside of your move, all touch-points in the market are virtual, with no large team gatherings or meetings. All of our communication with customers and movers is online and on the phone, and estimates are performed as virtual video consultations.
What precautions are your teams taking to prevent the spread of the virus?
We are actively communicating with our team to ensure they’re taking every precaution to remain healthy and safe. This includes:
— Practicing hand-washing techniques and other prevention methods
— Providing gloves to all movers to avoid physical contact
— Staying home if they’re showing any symptoms of illness (whether related to COVID-19 or not)
— Cleaning and disinfecting the truck and moving equipment used on each job
Are there any precautions I should take during my move?
We’re asking customers to follow basic protocol related to social distancing. This includes
— Maintaining a 4-foot to 6-foot distance from movers and drivers as they work
— Refraining from any participation in the move
— Requesting that movers wash their hands before participating in a move
— Cleaning furniture that is being moved (before your movers arrive)
— Disinfecting items that have been padded and wrapped once they’re unwrapped
— Disposing of all packing materials once the move is complete
Can I reschedule or cancel my move if I am feeling ill?
Of course. We provide customers with flexibility under normal circumstances and we allow rescheduling without any fees prior to the start of your services.
Should I reschedule or cancel my move even if I don’t feel ill?
We kindly ask any customer who’s experiencing symptoms—whether related to COVID-19 or not—to either cancel their move or reschedule it to a date further in the future. We also ask the same of any customer who has traveled to one of the areas on the State Department’s list.