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(509) 531-2800

Questions about COVID-19 and your move.

Given the incredible speed at which things are changing around us due to the COVID-19 virus, we understand that you may have a lot of questions about our operations and what we are doing to keep our customers and our movers safe. We want you to know that our top priority is your safety, as well as the safety of the movers who work with us, and we are taking proactive measures to provide extra support in these uncertain times.

Here are answers to some of the most common questions people have been asking over the past few days.

Can moving companies move buyers into a property and move sellers out of a property?

The Washington Mover’s Conference (the statewide trade association for moving and storage companies) has received information from the Governor’s office that moving companies are permitted to operate when needed to ensure that people remain in housing, that contracts are fulfilled, or that vulnerable individuals are removed from danger. All moving work must be conducted with the fewest employees possible and follow social distancing and sanitation measures.

We’ll continue to provide our services with the same level of quality and commitment to care that we always have, as long as it’s deemed safe. We’re also operating with additional caution to keep our customers and teams safe.

Should you need to reschedule your move due to illness or COVID-19-related issues, or if you have any questions or concerns, please call us at (509) 531-2800.

How are you keeping your movers safe?

All movers have been familiarized with the hygiene and social-distancing practices outlined by the WHO and CDC. Additionally, we are following CDC guidance to avoid large gatherings of more than 10 people. Outside of your move, all touch-points in the market are virtual, with no large team gatherings or meetings. All of our communication with customers and movers is online and on the phone, and estimates are performed as virtual video consultations.

What precautions are your teams taking to prevent the spread of the virus?

We are actively communicating with our team to ensure they’re taking every precaution to remain healthy and safe. This includes:

— Practicing hand-washing techniques and other prevention methods
— Providing gloves to all movers to avoid physical contact
— Staying home if they’re showing any symptoms of illness (whether related to COVID-19 or not)
— Cleaning and disinfecting the truck and moving equipment used on each job

Are there any precautions I should take during my move?

We’re asking customers to follow basic protocol related to social distancing. This includes

— Maintaining a 4-foot to 6-foot distance from movers and drivers as they work
— Refraining from any participation in the move
— Requesting that movers wash their hands before participating in a move
— Cleaning furniture that is being moved (before your movers arrive)
— Disinfecting items that have been padded and wrapped once they’re unwrapped
— Disposing of all packing materials once the move is complete

Can I reschedule or cancel my move if I am feeling ill?

Of course. We provide customers with flexibility under normal circumstances and we allow rescheduling without any fees prior to the start of your services.

Should I reschedule or cancel my move even if I don’t feel ill?

We kindly ask any customer who’s experiencing symptoms—whether related to COVID-19 or not—to either cancel their move or reschedule it to a date further in the future. We also ask the same of any customer who has traveled to one of the areas on the State Department’s list.

Due to the recent rise in COVID-19 cases, we want to assure you that Speedy Movers is putting the safety of our Crew Members and Customers first by following all the best practices and guidelines for sanitation, cleanliness, and precaution. Here are some of the proactive steps we’ve taken.

We are implementing the following procedures beginning Monday March 16 , 2020:

VIRTUAL ESTIMATES.

All customers will be offered an alternative to the traditional on-site estimate. We have updated our technology offerings to include ability to perform a VIRTUAL ESTIMATE of your home or office. This will minimize face-to-face contact time and still allow our estimators to provide accurate moving estimates.

PRE-MOVE CUSTOMER WELLNESS CHECK.

Our office staff will contact customers in advance of the arrival of our move crew to inquire if customer feels ill, or suspects that they have had contact with an infected person. Move services can be canceled or postponed to ensure safety of our crew members and the customer.

INCREASED CLEANING.

We are refocusing and increasing cleaning duties at our office and in the interior cab of our moving trucks. All moving trucks and offices are equipped with disinfectant wipes or spray. We are focusing our increased cleaning on frequently touched surfaces using an antimicrobial disinfectant on the EPA list of COVID-19 fighting products. Some example surfaces cleaned include door handles, steering wheels, phones, work surfaces, bathrooms, and common areas.

USE OF EXAMINATION GLOVES.

Crew members will wear 9 mil thick examination gloves while performing moving services as an additional hygiene measure and self-protection. Gloves will be discarded after each move.

SOCIAL DISTANCING.

Upon arrival to our customer’s homes or offices, crew members will be practicing the 6’ social distancing between crew members and the customer. We have always valued the professionalism and respect that came with good introductory handshake, however, in this COVID-19 period, we ask that our customers understand, for safety purposes, there will be no handshaking or touching.

OPEN DOORWAYS & WINDOWS WHEN AVAILABLE.

In residential move settings, when available, we will ask our customers to open outside doors and windows to increase air circulation.